STORE POLICY
BRAND OWNERSHIP INFORMATION
LAALOUJ - SLOW LUXE is a brand owned by Francesca Bini, Via Emilio Morosini 22, 20135 Milan, Italy, VAT no. 03613151202, mail: info@laalouj.com
The general conditions of sale published here govern users of the website which is managed by Francesca Bini, (hereinafter referred to as "Laalouj" for the sake of brevity).
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1 - All products sold on this site www.laalouj.com are subject to the following conditions of sale, proceeding with the purchase you accept the following terms and conditions. Laalouj reserves the right to revise the following terms and conditions at any time as well as the content of the site and the articles present.
2 - PRODUCT INFORMATION
All our products are made entirely by hand, therefore each item is a unique piece.
Slight differences in color or small imperfections are not to be considered defects but a value of craftsmanship.
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3 - AVAILABILITY
Each product requires almost 2 full days of work to be made, which is why availability is limited.
Laalouj does not guarantee that all the products on the site are always available, in the event that the purchased product is not available, the customer will be refunded within 4-5 working days.
It remains active the possibility of having an item made at the explicit request of the customer that is not available in stock, in this case it is necessary to write an email to info@laalouj.com to agree on delivery times and wait for confirmation of the pre-order that will be proven only after the payment of a deposit established as a percentage of the total price of the product. All items made on explicit request cannot be returned.
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4 - PRICES
Prices are expressed in Euros.
All prices include packaging and Italian VAT where applicable. In the case of shipments to countries where local taxes and / or import duties are required by local customs, these will be borne by the buyer. Shipping costs are not included and are shown in point 6.
5 - PAYMENT
Payment will be made at the time of the order via Paypal, credit card or bank transfer.
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6 - SHIPPING
The preparation of the order and the shipment will be included within a maximum of 8 working days from the moment of payment confirmation. For orders made on request, the shipping times will be linked to those of the product realization, in this case we invite customers to write us an email at info@laalouj.com for more information about it.
Shipments will be made by couriers and their amount and delivery time varies according to the destination country.
Shipping costs are:
Italy - € 7
Europe - 12 €
United Kingdom - € 20
Switzerland - € 25
USA - 40 €
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7 - EXCHANGE
You can make change with other model, size and / or different color according to the availability of the moment.
To make the change, the customer must communicate in writing by email to info@laalouj.com within 48 hours of receiving the goods, specifying the details of the order and the reason why you want to change the item and wait for confirmation from Laalouj.
The returned goods must be sent to the following address: LAALOUJ, Via Emilio Morosini 22, 20135 Milan.
The product must be intact and including its original packaging and packaging not deteriorated.
To change, follow the procedures listed below:
- keep the goods, packaging bag and box in good condition
- send us an email at info@laalouj.com specifying the details of the order and the reason for the change
- wait for our confirmation email to be able to proceed with the return
- place the item in its original packaging
- close the box with tape securely
- ship to the address above.
The shipping costs for the change will be entirely borne by the buyer.
The acceptance of the exchange will be confirmed only after Laalouj has read the goods, who will have to evaluate the state of the product.
Before proceeding with the purchase, we invite customers to carefully read our table on the SIZE GUIDE and all the information provided to help choose the most correct size in order to avoid exchange problems.
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8 - RETURN
Only in case of serious reasons it is possible to make the return within 10 working days from receipt of the purchased goods. All returns must be authorized by Laalouj before being shipped.
To obtain authorization for the return, the customer must send an email to info@laalouj.com within 48 hours of receipt of the goods.
In case of return, the shipping costs are entirely borne by the customer, this shipment must be traceable and the customer has full responsibility for it.
The products must not have been worn or altered and must be returned in their original condition including the original undamaged bag and packing.
If the returned goods are damaged, they could be refused and returned to the sender with shipping costs at his expense, at the discretion of Laalouj.
Discounted items are non-refundable.
To proceed with the return shipment follow the procedures listed in point 7. of the gearbox.
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9 - COPYRIGHT
LAALOUJ - SLOW LUXE is a registered trademark. All content posted on this website - articles, pages, photographs, images, product descriptions, etc. - are subject to copyright and intellectual property, of which LAALOUJ (FRANCESCA BINI) is the owner. Under no circumstances will these rights be transferred or assigned without our prior, explicit and written consent.
In particular, the contents of this website cannot be reproduced, reinterpreted, disseminated, sold, distributed or used for commercial purposes or not.
The design of this website is registered with the Intellectual Property Registry, so any copy of it will constitute a violation of our intellectual property rights.
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10 - PROHIBITIONS
The reproduction, dissemination, sale, distribution or commercial use of the products purchased, in whole or in part, is prohibited.
11 - DATA PROTECTION
The conditions set out in the CONDITIONS OF WEBSITE USE TRADE POLICY apply
If you have any questions about these conditions of sale, please write to us by email at info@laalouj.com